Posts Tagged ‘shopper marketing’

Who Exactly are the Millennials?

Thursday, April 26th, 2012

The Baby Boomers are pretty well-known. They’re the large amount of babies born after World War II ended.

But after that, it gets sort of fuzzy. Who’s included in Generation X? And what about Generation Y?

Those who make up Generation Y are sometimes referred to as the Millennials – but also Generation Next, Net Generation and the Echo Boomers. Whatever they’re called, they were born sometime between the mid-1970s and the early 2000s – and one thing’s for sure: they’re crucial to today’s market.

To clear things up, this infographic depicts the demographics of the Millennials, as well as the breakdown of how Millennials receive technology. Shocker: Millennials still prefer television to the Internet when getting their news.

Retailers vs. Showrooming

Friday, April 13th, 2012

Showrooming: Shoppers look at products in stores, but buy online at lower prices

The problem? Retailers can’t keep up with online stores, primarily Amazon.com, which offer lower prices on the same products, coupled with cheaper and faster shipping than an online counterpart of a big box store can offer.

Because of its low labor costs and fees it charges others to sell on its website, Amazon.com is able to offer lower prices than traditional big box stores selling the same products – and consumers have caught on.

Showrooming has escalated with smart phone apps specifically designed to scan a product and compare with competitors’ prices, such as RedLaser, Google Shopper and even Amazon’s very own Amazon Price Check.

In an effort to compete with online stores, big box store Best Buy is shutting down stores and making future stores smaller, as a way to offer fewer products in-store and compete with the online stores on their own stomping grounds.

Target has asked its suppliers to offer “special products” that aren’t available online, setting it apart from competitors and shielding it from the price comparisons of showroomers.

The rise of e-commerse has contributed to the fall of brick and mortar stores, giving them little option but to lower prices to try to compete with online prices. Retailer-specific models may be the current answer to retailers’ problems, but what’s the next step?

Fewer stores? Less competition? No choices? Regardless of who’s got the cheaper price today, this retail war does not bode well for the consumer.

Walk of Shame or Stride of Pride

Monday, December 12th, 2011

‘Tis the season!  Holiday parties, eggnog, champagne and, for some, the morning after walk-of-shame.

As the Christmas party season gets into full swing, upmarket British department store Harvey Nichols reminds consumers of the dangers of an ill-chosen outfit in a new spot, “Walk of Shame.”

The film (by DDB) aims to show how women can avoid the embarrassing walk home after by shopping at Harvey Nichols.

So will Valentino or Nina Ricci save you from the embarrassment of neighbor run-ins or 7 AM barefoot hustles home?

Probably not…but every girl (and sometimes, guy) wishes it would.

(side note: if you’re shopping @ HN you can probably afford a cab home  but that’s neither here nor there)

The viral is designed to show the retailer, “has everything you need to walk home with your glamorous head held high”.

Julia Bowe, group marketing director at Harvey Nichols, said: “We always like to take something true to life and have fun with it, and see how Harvey Nichols can make things better. A fabulous dress teamed with a great pair of shoes will atone for a multitude of sins in our eyes.”

It’s a bit of a stretch but this faux PSA has us laughing (and writing) so the spot does it job.

The clip is being hosted on the brand’s YouTube channel. Viewers are also being encouraged to share their “walk-of-shame” stories by sharing them on Twitter via the #walkofshame hashtag.

Vending Belief

Friday, September 16th, 2011

Problem with product believability?

The traditional solution is product sampling.

But where have traditional tactics gotten us lately?

Exactly.  We have to be smarter than traditional.

Case in point – the beyond sampling efforts of PepsiCo for their Lays brand.

Consumers are skeptic of the Lays brand and PepsiCo knows it. As a of a bigger effort underway to emphasize that Lay’s is made entirely of real potatoes, with a little oil and salt, Lays bags have been redesigned to show real potatoes on the back panel. Ads on billboards and delivery trucks also communicate the “only potatoes” claim.

But seeing (and tasting) is believing…and PepsiCo knows that too.

Instead of traditional product sampling, PepsiCo developed something new and interesting — PepsiCo has created an unusual vending machine that appears to manufacture Lay’s potato chips before consumers eyes after a real potato, rather than coins, is dropped in a slot.


The Lay’s machine, which will make its first appearance in a Buenos Aires supermarket this fall, features an intricate system of tubes, flames and boiling water as the potato is seen going through six distinct steps: washing, peeling, cutting, cooking, salting and finally packaging, ending with a bag of Lay’s potato chips popping out of the machine.

Connecting the sampling / brand interaction dot, Lays promoters will hand shoppers real potatoes with stickers inviting them to take the potato and insert it in the Lay’s machine.

The process, which looks incredibly real, is actually a video that appears to show the inner workings of potato chip manufacturing.

Follow the link the watch the Lays Machine in action

http://adage.com/article/global-news/argentina-lay-s-vending-machine-turns-potatoes-chips/229828/

The Mighty Divide

Wednesday, August 10th, 2011

Last Thursday, at 6:25 AM, all was well and I boarded a plane to New York.

By the time I landed, at 8:35 AM, Irene Rosenfeld was getting ready to formally announce the split of Kraft Foods.

I was shocked.  I was confused.  I was frantically trying to find a TV covering the announcement.

Just 18 months earlier, Kraft Foods pushed, shoved, saved and spent their way into the 19 billion acquisition of Cadbury.  The Cadbury acquisition followed on the heels of the 2007 acquistion of Lu Biscuits – also costing Kraft a pretty penny.

Many people close to the Kraft snack foods business were less than thrilled with the Cadbury purchase – it was too much, too big and too sweet (literally). Kraft and Cadbury (both the businesses and the culture) were incredibly different.  Kraft made its name marketing to moms with old school, tried & true campaigns for brands like Oscar Mayer and Jell-O.  Cadbury strategy was as unpredictable and versatile as the teenagers they sold candy to – acting quick, changing direction, taking risks and going big.

Regardless, all signs were pointing towards a new Kraft – a global powerhouse. Their portfolio was evolving – intentionally – beyond the snacks market. Their business was growing – intentionally – well beyond North America.

At the time of the Cadbury acquisition, Rosenfeld was quoted as saying “scale is a source of great competitive advantage.”

Fast forward 18 months.  Scale was longer Kraft’s friends.

Rosenfeld told Kraft investors the company needed to be split into two companies, saying the acquisition trail has left her with “ different portfolios.”

At this point,  everyone who knows Kraft (or Cadbury) said “duh.”

For some reason they either didn’t plan (or didn’t publicly acknowledge) that the Cadbury acquisition would drastically change the Kraft portfolio.

For some reason, scale was now less important than portfolio focus.  And the scale advantages that justified the acquisition premiums were now… unimportant?

Kraft holds the position that the split will help the company gain higher stakes in snacks market. In order to firm its feet in the business (which is reporting an annual sales of $32 billion), Kraft must divide its portfolio.   The other split of the company would look after the slow growing grocery business which is currently operated through Oscar Mayer lunch meat and Kraft cheese. The grocery business, North American grocery, is further expected to attain estimated revenue of nearly $16 billion.

At the most basic level, Kraft will become “Snacks” and “Grocery”

Seems like two groups go together and should stay that way.

But here’s the thing: they can’t…and Kraft knows it.

Kraft has to separate its high-growth global snack brands from its slower-growing, more mature, North American grocery brands.   There is no way a 32 billion dollar company, with 100s and 100s of brands spread across the globe, can act and respond to changing markets or changing consumers.

The WSJ lays it out best – “Compare Oscar Mayer — destined for the grocery business — to Tang, which is headed for the snacks company. Both are venerable brands, around for decades. But Oscar Mayer only has two major markets, the U.S. and Puerto Rico, compared with Tang, which is in 12 major markets.”

We can understand why Oscar Mayer and Tang must be treated differently.

The split seems like a smart move but the success of the divide lies in the implementation.

Dividing a huge company in two still leaves Kraft Foods with two huge companies.  The problems of scale down stop when you split something two ways and call them something different.

You’ve still got two 15 billion (give or take a few) problems to deal with.

Walmart – The Things We Never Knew

Monday, August 1st, 2011

In my former life, I worked for a global agency on a global CPG brand.  Much of what I did was research and shopper activation for North America and because of that, much of my life revolved around Walmart.

Well…that’s not entirely true.

Walmart is a retail powerhouse and everything that happens in their store is their business.

So much of my former life was spent standing outside Walmart speculating about what might be happening inside.

For decades, Walmart has never shared its store sales data with the outside world. For brands, agencies and researchers, the lack of data made it incredibly difficult to estimate or project the total sales of products or brands in the market.

Case in point – one of my old clients estimated more than 80% of their North American product moved through Walmart.  They knew how much product was moving into Walmart but never really knew what happened once it left the trucks.

No idea who was buying.  Price point, placement, purchase cycle, coupons?  No idea.

Don’t get me wrong.  Walmart would give us bits and pieces throughout the year BUT unless we were a dedicated initiative (or in bed with Bentonville), we had no idea what was actually happening in the world of Walmart.

Which leads me back to standing outside Walmart trying to get in.

For our clients, this was frustrating.  For someone with a job in research and activation, this was infuriating.

Thankfully our sanity and patience have been saved:  After more than a decade, Walmart and Nielsen have reached an agreement.  In the agreement, Walmart and Sam’s Club will share sales information with Nielsen – in turn, Nielsen will analyze and incorporate the data into the marketplace.

Friends. Clients. Colleagues.

This is huge.

We all know shopper behaviors have changed drastically in the past few years.  Everything from online shopping, to crazy couponing, flash sales, private label and packaging trends have changed consumer behaviors.  As researchers, we struggle to paint an accurate picture because not only is so much happening, so much is unknown.

With Walmart data, a huge piece of that puzzle falls into place.

We don’t have to hypothesize or infer  – we can know.

The more accurate the shopping information gathered by retailers and manufacturers, the better we can determine sales volumes, pricing, merchandising and promotions.   We can finally have a clear view of shopper purchasing patterns and unmet needs.

That information is power.

The power to understand pricing, influence and purchase point.

The power to know an unmet need and a relevant brand to fill the void.

The power to fully understand and leverage all the things we never knew.